Return and Refunds
At Vigneshvaraya LLC, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.
Please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
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Unused and in original condition
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In original packaging
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Free from damage caused after delivery
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Accompanied by proof of purchase or order confirmation
Certain items may not be eligible for return due to hygiene or safety reasons.
2. Non-Returnable Items
The following items are generally non-returnable:
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Opened pet food or treats
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Used grooming products
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Personalized or custom-made items
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Clearance or final sale products
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Gift cards
3. Return Process
To initiate a return, please contact us with:
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Your order number
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Reason for return
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Photos (if item is damaged or incorrect)
Once your request is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
4. Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Please note:
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Shipping charges are generally non-refundable
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Processing times may vary depending on your bank or payment provider
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos of the item
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Photos of the packaging if applicable
We will work quickly to resolve the issue through a replacement, store credit, or refund where appropriate.
6. Order Cancellations
Orders may be canceled within 12 hours of placement.
Once an order has been processed or shipped, cancellations may no longer be possible.
7. Exchanges
We currently do not guarantee direct exchanges.
If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Vigneshvaraya LLC
📍 30 N Gould St Ste 30716
Sheridan, WY 82801
United States
📞 +1 (437) 985-0900